Shipping Policy
Thank you for choosing **Jfpw.com**. We are committed to providing reliable sensing solutions to automation equipment companies and end-users worldwide. Our shipping policy is designed to ensure your industrial components reach you safely and efficiently.
### 1. Order Processing Time
* **Standard Products:** Orders for in-stock items are typically processed and dispatched within **2-5 business days**.
* **Custom/Contract Orders:** For large-scale projects or customized sensors (offline contracts), the lead time will be specified in your individual Sales Agreement.
* *Note:* Orders are not shipped on weekends or public holidays.
### 2. Shipping Methods & Delivery Estimates
We partner with leading global carriers (DHL, FedEx, UPS, and specialized freight forwarders) to provide worldwide coverage.
| Shipping Method | Estimated Delivery Time | Suitable For |
|—|—|—|
| **Express Shipping** | 3-7 Business Days | Small batches, urgent prototypes |
| **Standard Air Freight** | 7-14 Business Days | Mid-sized automated components |
| **Sea Freight** | 30-45 Business Days | Bulk orders, heavy equipment (Offline contracts) |
*Actual delivery dates may vary based on the destination and customs clearance speed.*
### 3. Online Transactions vs. Offline Contracts
* **Online Orders:** Shipping costs are calculated at checkout based on weight and destination. You will receive an automated tracking number once the label is generated.
* **Offline Contracts:** For orders finalized via offline signatures, shipping terms (e.g., **EXW, FOB, CIF, or DDP**) will follow the agreed Incoterms stated in the contract.
### 4. International Shipping & Customs
Jfpw.com ships to most countries globally. Please note the following regarding international duties:
* **Duties and Taxes:** Unless otherwise stated in a specific contract (e.g., DDP terms), the recipient is responsible for all import duties, taxes, and brokerage fees required by the destination country.
* **Documentation:** We provide standard commercial invoices and packing lists. If your region requires specific certifications (e.g., COO, CE documentation), please inform us before shipment.
### 5. Shipping Rates
* Shipping charges for online orders will be displayed at checkout.
* For high-value or heavy-weight shipments, we recommend contacting our sales team at [hewei0105@163.com、zimakeji@gmail.com] for a **Custom Freight Quote** to optimize costs.
### 6. Order Tracking
Once your order has shipped, you will receive a **Shipment Confirmation** email containing your tracking number(s). The tracking info will be active within 24 hours.
### 7. Damages & Missing Items
If your sensors arrive damaged, please:
1. Document the damage with photos immediately.
2. Save all packaging materials and damaged goods.
3. Contact our support team at [zimakeji@gmail.com] within **48 hours** of delivery to initiate a claim.